pk995's Privacy Policy
Your personal information is of the utmost importance to us. This document clearly explains how pk995 collects, uses, and protects your data.
Introduction & Scope
pk995 ("we", "our", "platform") is an online gaming service provider. This Privacy Policy ("Policy") describes what personal information we collect, how that information is used, and how it is kept secure when you visit our website pk995.bar, register an account, play games, or use any of our services.
This Policy is a supplement to our Terms & Conditions and both documents apply together. By using pk995's services, you are considered to have given your consent to the terms described in this Policy. If you disagree with any part of this Policy, please refrain from using our services.
This Privacy Policy applies to users located in Bangladesh. We may update this Policy from time to time; we will notify you through the platform of any significant changes.
In this Policy, "user" refers to anyone who browses the pk995 website, opens an account, or uses our services. This platform is intended only for those aged 21 and above.
Information We Collect
pk995 only collects information that is necessary to operate the service. We collect information through the two main methods described below.
2.1 Information You Provide Directly
During account registration and management, you may provide the following information:
- Full name and date of birth (for age verification)
- Valid email address
- Mobile number (for transactions via bKash, Nagad, Rocket, or Upay)
- Mobile banking details related to payments (for transaction processing only)
- Any documents submitted for identity verification (if applicable)
- Messages sent to our support team via live chat or email
2.2 Automatically Collected Information
When you use our platform, the following information may be collected automatically:
- IP address and device type
- Browser type and version
- Operating system information
- Session duration and pages visited
- Referral URL (where you came from)
- Cookies and similar tracking information (see Section 7 for details)
We never collect unnecessary sensitive information (such as religious identity, political opinions, or health information).
Purpose of Data Use
pk995 uses your information for the legitimate purposes described below. We never sell your information to third parties.
3.1 Service Operations
- Creating, verifying, and managing accounts
- Processing deposits and withdrawals
- Keeping gaming activity records and storing transaction history
- Managing bonuses and promotional offers
- Managing VIP and loyalty programs
3.2 Security & Compliance
- Detecting and preventing fraudulent activity
- Ensuring account security
- Meeting legal obligations
- Implementing responsible gaming policies
3.3 Communication & Support
- Providing support via 24/7 live chat and email
- Sending important account notifications
- Informing you about changes to the service
3.4 Platform Development
- Analyzing and improving the user experience
- Identifying and resolving technical issues
- Testing and launching new features
Data Sharing & Third Parties
pk995 may share limited user information with third parties in specific circumstances. However, under no circumstances do we sell your information to third parties for commercial purposes.
4.1 Payment Service Providers
The necessary information is shared with bKash, Nagad, Rocket, and Upay to process your transactions. This information is used solely to confirm transactions and is governed by the respective payment provider's own privacy policy.
4.2 Technology Service Partners
Gaming software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, Microgaming, etc.) and technology partners engaged for platform operations may receive limited technical information for the purpose of providing services.
4.3 Legal Obligations
Required information may be provided under a court order or direction from a legitimate authority. In such cases, we supply only the minimum information necessary.
All third-party organizations contracted with us are obligated to use your information only for the specified purpose and comply with the necessary data protection standards.
Data Security Measures
pk995 applies industry-standard technical and administrative measures to keep your personal information secure.
5.1 Technical Safeguards
- SSL/TLS Encryption: All data transfers on the website are secured by SSL encryption
- Data Encryption: Stored sensitive information is kept in an encrypted state
- Firewall Protection: Advanced firewall systems to prevent unauthorized access
- Secure Servers: Data is stored in secure data centers
- Regular Security Audits: Periodic audits to identify potential vulnerabilities
5.2 Your Role in Account Security
Alongside our technical measures, you can also take the following steps:
- Use a strong and unique password
- Do not share your login credentials with anyone
- Log out properly after using your account
- Immediately notify our support team if you notice any unauthorized activity
- Be cautious when using your account on public or shared devices
No method of transmitting data over the internet is 100% secure. Even though we take every precaution, absolute security cannot be guaranteed. Please notify us immediately of any suspicious activity.
Data Retention Period
pk995 retains your personal information only for as long as necessary.
- Active Account: Relevant information is retained for as long as your account remains active
- Transaction Records: Financial transaction records are retained for the period required by applicable legal obligations
- Account Closure: Certain information may be retained for a defined period after account closure if required by law
- Advertising Cookies: Can be deleted according to your preference (see Section 7)
Once the retention period has ended, we securely delete the information or remove identifying elements so that the data becomes anonymised.
Cookies & Similar Technologies
The pk995 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us improve our service.
7.1 Cookies We Use
- Essential Cookies: Required for login sessions, language preferences, and security — these cannot be disabled
- Functional Cookies: To remember your preferences and settings
- Analytics Cookies: To understand how the platform is used (aggregated and anonymous data)
7.2 Cookie Management
You can delete or block non-essential cookies through your browser settings. However, disabling essential cookies may affect some functionality of the service. Cookie management varies by browser; visit your browser's help page for details.
User Rights
pk995 respects the following rights regarding your information.
8.1 Data Access
You may request a copy of the personal information we hold about you at any time. This request can be made through our support team.
8.2 Data Correction
If there is any inaccuracy or incompleteness in your information, you may request a correction. We will make the correction within a reasonable time.
8.3 Data Deletion
In certain circumstances (such as when closing your account), you may request that your information be deleted. However, some information may be retained for a defined period due to legal obligations or legitimate business needs.
8.4 Objection to Processing
You may object to the processing of your information for specific purposes (such as marketing communications), and we will give due consideration to your request.
To exercise these rights, please contact our support team. We generally aim to respond to requests within a reasonable time of receipt.
Privacy Protection for Minors
pk995 services are intended for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.
If a minor is found to have registered an account and this comes to our attention, we will immediately delete that account and all associated information. If a parent or guardian believes their child has accidentally registered on our platform, please contact our support team.
No account is fully verified without proof of age 21+. Visit our Responsible Gaming page for safe and responsible gaming.
Changes to This Policy
pk995 may periodically review and update this privacy policy. The policy may be updated due to applicable laws, changes to our services, or other reasons.
In the event of significant changes, we will endeavour to post a notice on the platform or notify registered email addresses. Continued use of the service after changes have been made will be considered as your acceptance of the new policy.
We recommend that you review this page regularly to stay informed about the latest privacy policy.
Contact Us
If you have any questions or concerns about this privacy policy, our support team is always ready to help.
Live Chat: Support in Bengali and English, 24 hours a day, 7 days a week
Email: [email protected]